DELIVERY TIME
Normal delivery time, if no other information is specified, is 1–3 working days within Sweden. Deliveries within Europe take 2-6 working days and to the rest of the world it takes 2-8 days. In the event of a longer delivery delay, you usually have the opportunity to cancel the purchase. In that case, contact Customer Service.
All deliveries within Sweden, Norway & Switzerland are made with DHL, other countries are sent with UPS. When you choose between the different shipping options at checkout, a time estimate is displayed for how long the delivery time is expected to be for the different choices. Please note that this is only an estimate, as shipping is handled by third parties, the time frame cannot be guaranteed by us.
ORDER CONFIRMATION
When we have received your order, a confirmation is automatically sent by e-mail to the registered e-mail address. There you can find all the information about your order. Save the order confirmation to have at hand in case of any contact with Customer Service.
A delivery confirmation is sent to the recipient’s specified email address when we start processing the order in our warehouse. Via this email you can receive additional information about the delivery of your order.
When the package is ready to collect at your nearest delivery point or when it is ready for home delivery, you will receive an SMS notification. For home delivery, you usually need to be available at the time of delivery.
DELIVERY COSTS
Stackelbergs delivers to almost all countries in the world where payment can be made in SEK or EURO. Available shipping methods for your order are generated based on the zip code you enter before proceeding to checkout. The shipping cost varies depending on the selected shipping option according to the following list:
SWEDEN
DHL Service Point: Free delivery. In case of return, a fee of SEK 125 is added.
NORWAY, ICELAND, GREAT BRITAIN, SWITZERLAND:
DHL: About 25-30 Euro. Additional costs for customs and import.
OTHER COUNTRIES:
App. 150-30 Euro DEPENDING ON COUNTRY AND ZIP CODE
the delivery cost is estimated at approx. 8% of the order’s value. Local tax and any customs duties are paid by the recipient (also applies to UK and Northern Ireland).
Stackelbergs charges a fee for return shipping and handling. The fee is deducted in the event of a refund in connection with the return being handled. Our fees for return handling are as follows: 15 Euro.
PAYMENT OPTIONS
Stackelbergs offers payment via Klarna Checkout. Our payment partner ensures smooth and secure online payment processing. All online purchases are made via this system. We currently accept Visa, Mastercard, and American Express for card payments. In some markets, you can also choose to pay by direct bank transfer or via invoice.
Klarna payments are made either via bank or credit card, or via bank transfer. Customers in certain areas also have the choice to pay via invoice, through Klarna’s service “Invoice – pay within 30 days”. All payments are visible when you log in to My Pages at Klarna, and invoices are also sent out digitally via email by Klarna. Please note that the credit period of 30 days is counted from when your order is processed, not when you choose to pick up the package yourself. Billing and late fees are non-refundable. All invoices are owned by Klarna, to read their terms of use, visit Klarna’s Terms and Conditions.
DISCHARGE OF ORDERS
Stackelbergs reserves the right to cancel orders when there are special circumstances, for example where the payment cannot be completed or when an ordered item is not in stock. In these cases, an email is sent to the customer concerned with information about the cancellation. This also applies when order confirmation and delivery confirmation have been sent out via email.
RETURNS AND PURCHASES
Purchased goods can always be returned within 14 days of receipt of delivery. The return must be packed and returned in the same condition as when the delivery was received and must not be used before the return takes place. Reimbursement takes place immediately upon receipt of the return and is paid out via Klarna.
To get a return shipping slip that can be attached to your upcoming return, contact info@stackelbergs.se or tel. +46 (0)8 667 12 00
DEFECT PRODUCT
If the goods are defective, the buyer must notify the seller that he wishes to claim the defect within a reasonable time after the defect was discovered or should have been discovered. The buyer is always considered to have notified in time if it occurs within two months after the defect was discovered or should have been discovered. Complaints may be made no later than three years after the buyer took possession of the item.
If the goods have a fault and this is not due to the buyer or to circumstances on the part of the buyer, the buyer may withhold the purchase price, choose between repair and replacement, demand a price reduction, demand that the contract be canceled and/or demand compensation from the Seller, according to the relevant circumstances.
Notification should be given to the seller in writing.
REPAIR OR REPLACEMENT
The buyer can choose between having the defect repaired or delivering an equivalent item. However, the Seller can object to the Buyer’s claim if it is impossible to carry out the complaint or causes the Seller to incur unreasonable costs. Repair or replacement must be carried out within a reasonable time. As a rule, the seller is not entitled to more than two attempts to remedy the same fault.
PRICE REDUCTION
The buyer may claim an appropriate price reduction if the item is not repaired or replaced. This means that the ratio between the reduced and originally agreed price corresponds to the ratio between the value of the goods in defective condition and the condition according to the original agreement. If special circumstances call for it, the price reduction may instead correspond to the impact of the error on the buyer.
CANCEL THE PURCHASE, DISPUTE AND FORCE MAJEURE
If the product is not repaired or replaced, the buyer can also cancel the purchase in cases where the defect is not insignificant.
Please note that normal wear and tear is not grounds for complaint.
The parties shall try to resolve any disputes outside of court. If this is not successful, the buyer can contact the National Consumer Council (ARN) in Sweden or the equivalent in the respective country.
For other questions, contact Stackelberg’s Customer Service tel. + 46 (0) 8 667 12 00 alternatively info@stackelbergs.se
